It's easy to find out if a package has been delivered to your organization. Simply go to the corresponding carrier's site (UPS/FedEx/DHL et al) and enter the tracking number. You're in a bit of a quandary though if you don't know the tracking number. If you're in a large geographically dispersed, multi-campus, or multi-floor organization it may be difficult to know what happened to the package once it's received by the receiving department.
In some instances your organmization may receive other peoples property. In other words property not owned by the organization. This could be employee property or in the case of hotels and resorts, guest property. In these cases it is vital that you can show some type of accountability quickly and accurately. Certain organizations require that all packages are tracked internally for security purposes. The process in the past has been a tedious and inaccurate set of hand logs, spread sheets, and notifications via phone and email. Hand logging is inefficient, time consuming and often inaccurate. Hand logs and spreadsheets are difficult to share with staff so that they can conduct their own research on the whereabouts of a package.
The SQBX inbound tracking solution makes receiving, logging, delivering, and research a breeze. First, the system is web based and not loaded onto a desktop or an internal network. This minimizes the workload on your internal computer support staff and virtually eliminates the need for on-site service agents. Customer support is nearly instantaneous.
Secondly, you have real-time visibility of the receiving/delivery process no matter where you are as long as long as you have Internet access and the credentials to use the system. Researching a package becomes quick and easy for anyone with access to the system. This reduces calls to the mail room and empowers your staff to track the packages internally as they currently would track a UPS or FedEx package on-line.
Thirdly, the system is mobile. Through the use of our wireless hand held devices you can take the system on the road with you. The devices can be connected to a cell phone network which will enable the user to take the system to make an important delivery off site and still provide that real time visibility that is required inside the walls of your organization.
Finally, with unlimited users and unlimited transactions you can be sure that every one that needs to be on the system can be without price prohibiting the deal. You can download and archive the receipts for your records or we can simply keep them on the system for as long as you choose.
Now lets discuss some of the different types of industries that currently use one form or another of Inbound Package Tracking.
HOTELS, CASINOS, AND RESORTS
Customer Service: The name of the game when it comes with these types of organizations. One lost package can be the difference of thousands of dollars in repeat business.
Speed: Speed is vital when answering the guest question "Did YOU receive MY package yet?" Through the global visibility that SQBX provides, virtually any hotel staff member can assist the guest with their inquiry. This question does not necessarily have to actually get to the mail room if the system is used properly.
Profit Center: In many hospitality organizations a fee is charged to the guest for the handling of the package. Through the use of SQBX these surcharges can be quickly and accurately applied to the guest bill just like a drink would be at the pool.
Accountability: Capturing the signature of the recipient or recording where the package was left lessens the chances for a misplaced package. This provides the accountability necessary when handling the valuable property of your guests.
Valuable Merchandise: When dealing with professional athletes the value of a piece of equipment is not just how much it costs, but how well it will help the athlete perform. If an organization lost a catchers mitt that was to be used in tonight's game, what do you think the ramifications would be? By tracking all inbound items for the players this will give the organization the ability to reduce unnecessary stress.
On the Road. As you all know, your favorite team is not always at home. Since the team is away that does not mean that they have to fore go their tracking requirements. Mobile solutions such as SQBX can be taken to the visiting stadium,s hotels and meeting rooms that teams use on their road trips. Track packages home or away, inside and out through our connection to the Broad Band network.
Security. By quickly scanning package information you can verify which one of your players received a package and who it came from. In the event of a security problem you will quickly be able to do the research as to the sender and recipient of the package in question. This will provide a safer environment for all of your staff.
These are just two of the many industries that currently use our SQBX inbound package tracking and receiving system. Please stay tuned for my next blog on the application as it applies to the CONFERENCE/CONVENTION CENTERS and COLLEGES AND UNIVERSITIES.