Ubiquia.Blog

Tracking Visitors and Guests

Friday, August 28. 2009

Packages are not the only items that need to be tracked. Guests and visitors also need to be accounted for. Security, liability, company image and overall experience of the guest are just some of the reasons why it is critical to track the people that enter the walls of your organization. Our visitor tracking software enables you to accomplish a variety of tasks. Capture a photo, an image of their driver's license, a finger print or even a picture of their license plate to specifically account for who has visited your company. By keeping this information on file you can track the frequency of certain guests and who they've visited. Also, alerts can be set to flag certain guests as VIP, restricted, or expected. Print a security badge for easy scan in and scan out. You will have a time and date stamp on all transactions so you know who is in your facility and how long they were on site. Call today to find out more about this powerful tool.

Posted by Ryan Murray in Visitor Tracking at 09:27

Package Tracking Made Easy

Wednesday, August 12. 2009

We often hear of feature rich software solutions that are supposed to make our lives easier, when actually the technology only makes it more difficult to accomplish what we are trying to do. Our SQBX inbound package tracking system is designed with two things in mind:

Be easy to use and operate
Be lightning fast

Our customers rave about how easy our system is to receive packages. Finding packages (received, delivered, or any other status) is super quick. In fact we would challenge any competing product to find packages as fast as SQBX can.

What is the point of having a solution that is difficult and slow? Our truly web based system allows you and your organization to enjoy research requests at the speed of light. Since it's web based there is virtually no installation requirements for your PC. And you can enjoy unliimited workstations and users for the same low price. In fact once you've chosen SQBX as your package tracking system we can have you using the web site in minutes. Support can be obtained instantly via the website or even on our mobile computers. If you are in the market for an inbound package tracking system, schedule a demo today to witness the power of the fastest tracking software on Planet Earth!

Posted by Ryan Murray in SQBX at 15:05 | Comments (0) | Trackbacks (0)

UPS Quantum View Data

Sunday, August 2. 2009

UPS has a wonderful online tool for getting advanced notification of expected packages coming to your organization. If you have a UPS account, you can sign up for this free service. Each day UPS updates Quantum View to show each package's delivery status. Check with one of our SQBX representatives to discuss how UPS Quantum View Data and SQBX (The web's fastest and easiest receiving system) can streamline package tracking and deliveries in your organization. This combination is truly a way of gaining global visibility all packages destined for your organization, , received, and internally delivered.

Visit SQBX.com to read more.

Posted by Dale Swanson in SQBX at 07:48 | Comments (0) | Trackbacks (0)

Online chat support experience and expectations

Sunday, August 2. 2009

As a marketing person my technical skills are far below being deemed an operating system guru or a hardware genious. Recently while working out of my home office, my laptop decided not to boot up. After several frustrating attempts to revive it I decided it was time to call the manufacturer. I got on the manufacturer's website and started a chat session. A chat session should be a a convenient support channel for both sides of the support call.

This particular support call was a painful experience. I waited more than 15 minutes before someone from the manufacturer acknowledged me. Than each response to a question I gave took 10 minutes for the manufacturer to respond. It felt like this tech person had ten chat sessions going on at one time. The worst part was that on several occasions by the time she came around to me she asked me the same question I had answered 10 minutes ago. You might be able to get by that but…when when she started confirming each response I made to her that was more than I could handle. After one hour and fifteen minutes later I was tired, frustrated and had the same problem.

So what should we ”reasonably” expect from a support chat session?

A customer should not wait for more than 10 minutes
Once a support session is established, the session should be a dedicated conversation focused on the customer's issue
Minimize delays in responses. If the technician must do research keep the customer informed of what the tech is doing
Confirm the customer's understanding without being overly redundant
If follow up action is required convey an action plan

The message here is very simple “Deliver to your customers what you promise and then some”. At Ubiquia, technicians monitor support requests, answer them immediately, and close them quickly. Technicians are dedicated to resolving manners efficiently. We truly feel out support is unparalleled. We put as much focus on customer retention as we do gaining new customers. I will probably think twice before purchasing a computer from the above computer manufacturer.

Posted by Joe Trovato in Support at 07:19 | Comments (0) | Trackbacks (0)

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