Technical Support

Monday, September 22. 2008

At Ubiquia, we've deployed both our software applications and technical support through the revolutionary SOFTWARE AS A SERVICE model. A customer can chat with a support technician directly on our mobile devices when in need of assistance. This means that going mobile does not necessarily mean cutting your life line. Our technical support representatives can easily provide remote support on both desktop and mobile computers. In fact if allowed, our support representatives can remotely control your mobile computer to assist and train. We're the first in the industry to do this. That is real time assistance, not waiting on some voice automated system for the next available associate.

Remote support means lower overall cost for the customer. The days of sending a field repair tech out to your site and charging $100 per hour plus mileage are the days of old. SERVICE NOW is what we strive for at Ubiquia.

Posted by Ryan Murray in Support at 15:02 | Comments (0) | Trackbacks (0)

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