Entries by Ryan Murray

SQBX package tracking is not just for the mail room or the receiving dock.  It is also an excellent application for evidence tracking in the criminal justice sector.  When an investigation is conducted it is imperative that the evidence is received and its where-a-bouts accounted for.  Many times there is a  manual log associated with this process.  Let the powerful search capabilities of SQBX internal tracking system assist your facility in the research of the many items logged in for an investigation.  By setting up storage locations in the system you will be able to tell exactly where the items are kept.  Capturing signatures enables you establish who signed for the item.  Reports are easily printed providing the chains of custody that is so often required.  This system is fast, customizable, and most importantly easy to use.  Utilize SQBX internal tracking system in your precinct evidence room today.

One of the most challenging tasks of the Correctional institutions in America is to track all of the material that is delivered to the inmates on a daily basis.  Prisoners receive everything from gifts of food, reading material, legal and illegal tender, personal items and even contra ban.  It is the job of the prison staff to inspect and log all items that enter the prison for an inmate.  Some items like letters from an attorney or the court system cannot be opened for it will violate attorney/client privileges.  These types of correspondences require extra care when logging and tracking.  In many instances these process take many man hours due to the manual process that are currently in place.

Through the use of an automated inbound package tracking system like SQBX, the scanning and logging in process can be reduced significantly.  Not only will the data entry be quicker through the use of drop down menus, scanners and label printers, the data retrieval will also be faster.  Real time delivery logs will provide up to the minute visibility as to what has come into the facility.  These logs will be accessible to all those who have been granted permission to do so,  being that SQBX resides on  the web.  No more messy hand logs with unledgible writing.  Crisp, clean, documents will now be the norm.  

The SQBX in bound package tracking solution is the answer to the cumbersome process of logging in and delivering packages to the inmates of American Correctional Facilities.  Increase performance in your department by deploying the technology that has been proven in the field.  SQBX is your answer.

It's easy to find out if a package has been delivered to your organization. Simply go to the corresponding carrier's site (UPS/FedEx/DHL et al) and enter the tracking number. You're in a bit of a quandary though if you don't know the tracking number. If you're in a large geographically dispersed, multi-campus, or multi-floor organization it may be difficult to know what happened to the package once it's received by the receiving department.

In some instances your organmization may receive other peoples property. In other words property not owned by the organization. This could be employee property or in the case of hotels and resorts, guest property. In these cases it is vital that you can show some type of accountability quickly and accurately.  Certain organizations require that all packages are tracked internally for security purposes.  The process in the past has been a tedious and inaccurate set of hand logs, spread sheets, and notifications via phone and email.  Hand logging is inefficient, time consuming and often inaccurate. Hand logs and spreadsheets are difficult to share with staff so that they can conduct their own research on the whereabouts of a package.

The SQBX inbound tracking solution makes receiving, logging, delivering, and research a breeze.  First, the system is web based and not loaded onto a desktop or an internal network. This minimizes the workload on your internal computer support staff and virtually eliminates the need for on-site service agents. Customer support is nearly instantaneous.

Secondly, you have real-time visibility  of the receiving/delivery process no matter where you are as long as long as you have Internet access and the credentials to use the system.  Researching a package becomes quick and easy for anyone with access to the system.  This reduces calls to the mail room and empowers your staff to track the packages internally as they currently would track a UPS or FedEx package on-line.

Thirdly, the system is mobile.  Through the use of our wireless hand held devices you can take the system on the road with you. The devices can be connected to a cell phone network which will enable the user to take the system to make an important delivery off site and still provide that real time visibility that is required inside the walls of your organization.

Finally, with unlimited users and unlimited transactions you can be sure that every one that needs to be on the system can be without price prohibiting the deal.  You can download and archive the receipts for your records or we can simply keep them on the system for as long as you choose.

Now lets discuss some of the different types of industries that currently use one form or another of Inbound Package Tracking.

HOTELS, CASINOS, AND RESORTS

Customer Service: The name of the game when it comes with these types of organizations.  One lost package can be the difference of thousands of dollars in repeat business.

Speed: Speed is vital when answering the guest question "Did YOU receive MY package yet?"  Through the global visibility that SQBX provides, virtually any hotel staff member can assist the guest with their inquiry. This question does not necessarily have to actually get to the mail room if the system is used properly.

Profit Center: In many hospitality organizations a fee is charged to the guest for the handling of the package.  Through the use of SQBX these surcharges can be quickly and accurately applied to the guest bill just like a drink would be at the pool.

Accountability: Capturing the signature of the recipient or recording where the package was left lessens the chances for a misplaced package.  This provides the accountability necessary when handling the valuable property of your guests.

SPORTS TEAMS

Valuable Merchandise: When dealing with professional athletes the value of a piece of equipment is not just how much it costs, but how well it will help the athlete perform.  If an organization lost a catchers mitt that was to be used in tonight's game, what do you think the ramifications would be? By tracking all inbound items for the players this will give the organization the ability to reduce unnecessary stress. 

On the Road.  As you all know,  your favorite team is not always at home.  Since the team is away that does not mean that they have to fore go their tracking requirements. Mobile solutions such as SQBX can be taken to the visiting stadium,s hotels and meeting rooms that teams use on their road trips.  Track packages home or away, inside and out through our connection to the Broad Band network.

Security.  By quickly scanning package information you can verify which one of your players received a package and who it came from.  In the event of a security problem you will quickly be able to do the research as to the sender and recipient of the package in question.  This will provide a safer environment for all of your staff.

These are just two of the many industries that currently use our SQBX inbound package tracking and receiving system.  Please stay tuned for my next blog on the application as it applies to the CONFERENCE/CONVENTION CENTERS and COLLEGES AND UNIVERSITIES.

At Ubiquia, we've deployed both our software applications and technical support through the revolutionary SOFTWARE AS A SERVICE model.  A customer can chat with a support technician directly on our mobile devices when in need of assistance.  This means that going mobile does not necessarily mean cutting your life line.  Our technical support representatives can easily provide remote support on both desktop and mobile computers. In fact if allowed, our support representatives can remotely control your mobile computer to assist and train. We're the first in the industry to do this. That is real time assistance, not waiting on some voice automated system for the next available associate.  

Remote support means lower overall cost for the customer.  The days of sending a field repair tech out to your site and charging $100 per hour plus mileage are the days of old.  SERVICE NOW is what we strive for at Ubiquia.

In today's high paced business environment speed and accuracy matter.  That is why Ubiquia teamed up with Panasonic to take our applications mobile through the use of the new U-1 TOUGHBOOK UMPC (ultra mobile PC).  By eliminating redundant business processes like recording data from a package manually then re-keying it into a spread sheet, an organization can quickly impact worker productivity through mobile computing.

The Panasonic TOUGHBOOK U-1 UMPC combines the ruggedness to stand up to harsh conditions that may exist in your industrial environment along with the feature rich functionality of a full blown laptop. 

A powerful solution for an ultra-mobile PC, the U1 comes with the Windows Vista operating system (Windows XP available), a solid state drive, 1GB of memory and the Intel™ Atom™ Processor Z520. In addition, the Panasonic Tougbook U1 is ultra-rugged, four-foot-drop approved and provides a sealed, all-weather design. The CF-U1 also features integrated Wi-Fi; USB and SD card slots; backlit QWERTY keyboard and a 5.6" WSVGA sunlight-viewable touchscreen.

Integrated features:

• Integrated Fingerprint Reader
• Integrated Magnetic Strip Reader
• Integrated Camera (2 Megapixel)
• Integrated GPS
• Integrated Bar-code reader (1D & 2D)

Take the device outside the walls of your facility by conecting to the Verizon, Sprint, or AT&T broadband networks.  This gives you the capability to get real time info on or offsite.  Why wait to see what is going on within your organization?  Through the use of mobile computing you will enable your staff to help provide the visibility required to drive your business.  The Panasonic TOUGHBOOK U-1 coupled with powerful Ubiquia solutions will take your organization to the next level. 

Sure the carrier let's you know that your organization received your package, but what happened to it after that? For large organizations it's often difficult to track the package internally. This is especially difficult when packages are not related to internal purchase orders. For example, resorts receive guest's property. Conference centers receive conference attendee shipments. Financial organizations receive financial checks. If packages and property is not tracked internally the onus is on the receiver to prove receipt and delivery. The process of quickly logging in packages error free has been tedious and inaccurate due to the lack of technology in place. Automating the basic tasks of manually logging in a package and in many cases re-entering the data into a spread sheet can take many unnecessary man hours.

Package tracking systems exist such as SQBX.com that can quickly and accurately scan a barcode. This system accurately captures a tracking number, enabling the organization to begin to create a trail of the location of the package at any given time. SQBX quickly reports the delivery status of the package as well (received, stored, or delivered). SQBX captures photos of any damaged packages received. Finally SQBX captures an electronic signature at the point of delivery so proof of delivery is easily accessible. In addition to reducing labor, SQBX provides global visibility of a package's whereabouts and its delivery status . This provides an organization with the ability to reduce inquiries and expedite any research needed by their staff. Web based applications and mobile devices can take the system on the road with the organization. No longer are they bound to the walls in which the desk top resides. It is important for any multi-departmental, floor or building organization to keep close tabs on their incoming critical and sensitive matter. An inbound tracking system is no longer a luxury. It is quickly becoming a must have.